OpSage 0.9.12: Guest Surveys, Sales Channels on the Dashboard, and a Simpler Toast Connection

Most operators run two separate feedback worlds. Online reviews live in one place, guest surveys live in another, and nobody has time to reconcile them. Release 0.9.12, live as of June 15, brings both into a single view. It also puts your sales channels on the dashboard where they belong, and it cuts the Toast connection down to two credentials.

Here’s what’s in the release and why it matters if you’re running 30 locations or 300.

Guest Surveys Join Your Reviews in One Feedback Model

Reviews tell you what guests say publicly. Surveys tell you what they say when you ask. Until now, most platforms treated those as two different products, which meant your team was reading two different reports and hoping the story lined up.

In 0.9.12, survey responses are collected and normalized alongside your Google, Yelp, and TripAdvisor reviews in a single guest-feedback model. OpSage runs the same theme and key-observation extraction across every response, whether it came from a public review or a post-visit survey.

• One dashboard for everything guests are saying. The view leads with the aggregate picture: themes, sentiment, and key observations across all sources.
  
  
• Drill from theme to source comment. See “slow service” trending at three locations? Click into the theme and read the individual responses behind it, in the guest’s own words.
  
  
• Not a bolt-on widget. Surveys are part of the unified feedback model, so they carry into sentiment intelligence, anomaly context, and AI Chat the same way reviews do.

For a Director of Ops, the payoff is a single readable answer to “what are guests telling us this week,” with a direct path from the insight down to the comment that produced it. No tab-switching, no reconciling reports.

Sales Channels, Now on the Dashboard

Release 0.9.10 organized your sales channels into consistent reporting categories. This release puts them to work with two new dashboard charts.

• Sales by Channel shows how orders are placed: in-store, drive-thru, your own app, or a delivery marketplace.
  
  
• Sales by Behavior shows how food is consumed: dine in, take out, or delivery.

The distinction matters more than it looks. Where the order came from and what the guest did with it are two different operational questions. A shift toward marketplace orders changes your margin math; a shift toward takeout changes your staffing and packaging. These charts separate the two so you can act on each one on its own terms.

And because the charts are built on the reporting categories you already confirmed in 0.9.10, they use your own channel names throughout. The dashboard speaks your vocabulary, not a generic industry template.

Connecting Toast Just Got Simpler

Toast integration setup is now a two-credential process. Less back-and-forth hunting for keys, faster time to first data sync, and a smoother onboarding day for new accounts.

If you’ve been holding off on connecting POS data because the setup felt like a project, the bar just dropped. Paste two credentials, verify the connection, and orders, menu, labor, and dining options start flowing into the same platform that’s already reading your reviews and surveys.

The Bigger Picture

Every release moves OpSage closer to the same goal: one platform where sales, labor, feedback, and cost data answer questions together instead of in silos. Guest surveys joining the feedback model means your sentiment picture is complete. Channel charts on the dashboard mean your revenue picture is legible at a glance. A simpler Toast connection means both arrive sooner for new accounts.

As always, everything in this release is included in your OpSage subscription with no per-user fees. Every manager who needs the feedback view gets the feedback view.

To see what OpSage can do for your operation, visit opsage.com or request a demo.